accordcrm

SMU CS301: cloud-native CRM for a retail bank, with an AI copilot.

AccordCRM is a five-person team project for SMU CS301 built for a fictional retail bank. Spring Boot microservices sit behind a Next.js backend-for-frontend and run on AWS, provisioned with Terraform. I started the Next.js frontend and built most of the agent and admin dashboards, wrote the JWT authentication layer used by every microservice, containerised the stack, set up the first Terraform deployment to S3 and CloudFront, and built SmartCRM, an AI copilot on AWS Bedrock with tool calling and guardrails.

technologies

• next.js
• typescript
• spring boot
• postgresql
• aws bedrock
• terraform
• docker
• redis

key highlights

• AI copilot on AWS Bedrock with tools for client search, churn risk, portfolios and transaction history
• Guardrails that block prompt injection, redact sensitive output and rate-limit per user
• Copilot switchable through an SSM feature flag without a redeploy
• JWT verification and role-based access control in every microservice behind a BFF proxy
• Fuzzy search with "did you mean?" suggestions and URL-backed pagination
• Terraform for S3, CloudFront and Route 53, with GitHub Actions deploying on push